Careers at Lchangnang

Job description
This is a full-time on-site role for a General Manager at Lchang Nang Retreat located in Nubra Valley Ladakh .The General Manager will be responsible for overseeing all aspects of the retreat including

• Managing/training staff
• Creating and implementing SOPs across departments
• Regular staff meetings to review set targets
• Ensuring guest satisfaction
• Overseeing finances
• Online reputation management
• Maintaining the property
• Marketing the retreat to potential guests and partners.
• Local Liasoning for curating local experiences & maintaining relationships.

Qualifications

• Leadership and Management skills
• Excellent communication and interpersonal skills
• Strong financial management and budgeting skills
• Experience in the hospitality industry
• Vendor management skills
• Online reputation management
• Marketing and Sales skills
• Excellent organizational skills and attention to detail
• Ability to work under pressure and handle multiple tasks simultaneously
• Excellent problem solving and decision-making skills
• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Experience living and working in remote locations is a plus

Job description
This is a full-time on-site Executive Chef role at Lchang Nang Retreat located in Nubra. The Executive Chef will oversee the culinary operations and manage a team of chefs. The Executive Chef will be responsible for creating and developing recipes, preparing menus, managing inventory, managing costs and ensuring that the highest standards of food quality, presentation, and service are met. They will also be responsible for training and mentoring their team members, and ensuring that the kitchen is clean and well-maintained.

• The most important role will be to experiment with locally available produce and work on local cuisine. The Chef should be able to experiment and improvise with local cuisine and should be able to communicate the efforts to guests.

Qualifications

• Culinary Arts Degree or equivalent experience
• Experience as an Executive Chef, Sous Chef, or similar role
• Excellent knowledge of culinary techniques and practices
• Proven ability to effectively manage a team of chefs, and to train and mentor colleagues
• Experience in menu planning, recipe development, and inventory management
• A thorough understanding of food safety and sanitation practices, and the ability to ensure compliance
• Excellent communication and interpersonal skills, and the ability to work well under pressure
• A passion for food, and a creative approach to menu development
• Experience with catering and events, and the ability to adapt to different settings and cooking environments

Job description
This is a full-time onsite role for a Pastry Chef located in Ladakh, India. Responsibilities will include following –

• Operating and managing the pastry section of the kitchen and liaising with the executive and sous chefs to ensure a successful working environment.
• Preparing ingredients and handling baking and other kitchen equipment.
• Creating pastries, baked goods, and confections, by following a set recipe.
• Developing new recipes for seasonal menus.
• Decorating pastries and desserts to ensure a beautiful and tasteful presentation.
• Monitoring the stock of baking ingredients.
• Ordering new supplies, ingredients, and equipment for the pastry section, when needed, and within budget.
• Ensuring their section of the kitchen adheres to safety and health regulations.

Job description
This is a full-time on-site role for a Food and Beverage Assistant at Lchang Nang Retreat located in Ladakh, India. Responsibilities will include following –

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure proper bill management in coordination with the front desk.
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the Restaurant & Bar Manager or other member of the management
• Qualification in hospitality or related field.
• Fluency or proficiency in English is a plus

Job description
This is a full-time on-site role for an Assistant Experience Manager at Lchang Nang Retreat located in Nubra. This role requires someone with great interest in exploring cultures, people and nature. A person who is curious and innovative in creating bespoke experiences /products.
The Assistant Experience Manager will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure and for curating & selling Signature Experiences at the property. The Assistant Experience Manager will oversee all aspects of customer service and Signature experience, manage the Experiences on-site and take inventory, and communicate effectively with staff and guests.

Qualifications

• Sales & Marketing: ability to sell and market the Signature Experiences to the potential guests.
• Analytical Skills: ability to analyze customer data and performance metrics to identify opportunities for improvement
• Communication: ability to communicate effectively with guests and staff, including the ability to speak multiple languages
• Customer Service: ability to deliver exceptional customer service & handle customer grievances.
• Customer Experience: ability to design and deliver exceptional guest experiences throughout their stay
• Project Management: ability to manage multiple projects simultaneously and prioritize tasks accordingly
• Attention to detail: ability to ensure that all guest accommodations, Signature Experiences, and meals are perfectly organized and delivered flawlessly
• Bachelor's degree in Hospitality Management, Business Administration, or a creative field
• 2+ years of experience in the hospitality industry with a focus on customer service and customer experience
• Experience living or working in Ladakh is a plus.