Asst Experience Manager
Job description
This is a full-time on-site role for an Assistant Experience Manager at Lchang Nang Retreat located in Nubra. This role requires someone with great interest in exploring cultures, people and nature. A person who is curious and innovative in creating bespoke experiences /products.
The Assistant Experience Manager will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure and for curating & selling Signature Experiences at the property. The Assistant Experience Manager will oversee all aspects of customer service and Signature experience, manage the Experiences on-site and take inventory, and communicate effectively with staff and guests.
Qualifications
- Sales & Marketing: ability to sell and market the Signature Experiences to the potential guests.
- Analytical Skills: ability to analyze customer data and performance metrics to identify opportunities for improvement
- Communication: ability to communicate effectively with guests and staff, including the ability to speak multiple languages
- Customer Service: ability to deliver exceptional customer service & handle customer grievances.
- Customer Experience: ability to design and deliver exceptional guest experiences throughout their stay
- Project Management: ability to manage multiple projects simultaneously and prioritize tasks accordingly
- Attention to detail: ability to ensure that all guest accommodations, Signature Experiences, and meals are perfectly organized and delivered flawlessly
- Bachelor's degree in Hospitality Management, Business Administration, or a creative field
- 2+ years of experience in the hospitality industry with a focus on customer service and customer experience
- Experience living or working in Ladakh is a plus.
Candidate Profile
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