Asst Experience Manager

Job description
This is a full-time on-site role for an Assistant Experience Manager at Lchang Nang Retreat located in Nubra. This role requires someone with great interest in exploring cultures, people and nature. A person who is curious and innovative in creating bespoke experiences /products.
The Assistant Experience Manager will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure and for curating & selling Signature Experiences at the property. The Assistant Experience Manager will oversee all aspects of customer service and Signature experience, manage the Experiences on-site and take inventory, and communicate effectively with staff and guests.


  • Sales & Marketing: ability to sell and market the Signature Experiences to the potential guests.
  • Analytical Skills: ability to analyze customer data and performance metrics to identify opportunities for improvement
  • Communication: ability to communicate effectively with guests and staff, including the ability to speak multiple languages
  • Customer Service: ability to deliver exceptional customer service & handle customer grievances.
  • Customer Experience: ability to design and deliver exceptional guest experiences throughout their stay
  • Project Management: ability to manage multiple projects simultaneously and prioritize tasks accordingly
  • Attention to detail: ability to ensure that all guest accommodations, Signature Experiences, and meals are perfectly organized and delivered flawlessly
  • Bachelor's degree in Hospitality Management, Business Administration, or a creative field
  • 2+ years of experience in the hospitality industry with a focus on customer service and customer experience
  • Experience living or working in Ladakh is a plus.

Candidate Profile
Please be sure to fill out all required fields
* indicates a required field.


First Name*
Last Name*


Address Line 1*
Address Line 2
Postal Code*
How did you hear about us?*
Please Specify